Terms & Conditions

Terms & Conditions

These terms of use (“User Agreement” or “Terms & Conditions”) is in the form of an electronic signed contract/service agreement between the USER (CUSTOMER/RENTER) and the SERVICE PROVIDER (AUTORIDES). Upon signing of this agreement, the USER endorses and agrees to abide by all the terms and conditions laid herewith in this “User Agreement”.

This “User Agreement” or “Terms & Conditions” is a legally binding document between the USER and the SERVICE PROVIDER. This agreement will be effective upon your acceptance of the same (directly or indirectly) when availing the service of the SERVICE PROVIDER, and will govern the relationship and transaction between the USER and the SERVICE PROVIDER for the use of the vehicle rental services being offered as detailed below:

  1. VERIFICATION OF USER

1.1. It is mandatory for the USER to submit their original Driver’s License/Aadhaar Card/Pan Card/Election Voter’s ID Card/Passport in digital formats submitted online via the SERVICE PROVIDER Website (www.autorides.in) at the time of booking for verification purpose.

(a) If it is found that any of the above documents is forged/expired/has been revoked by the authorised agency, such user’s shall be liable to be governed under the existing law.

1.2 The USER is responsible for providing and maintaining up-to-date and current e-mail, cell phone, residential address (current/temporary/permanent), and other account information with the SERVICE PROVIDER at the time of making an online booking via the SERVICE PROVIDER Website (www.autorides.in).

(a) It is the sole responsibility of the USER to warrant that any such information provided to the SERVICE PROVIDER is correct and without any misrepresentation/manipulation. In any event, if it is found that information provided by the user is falsified/forged, such USERS shall be liable to be governed under the existing law and a case of forgery shall be imposed with immediate effect.

  1. PROHIBITIONARY USE OF VEHICLES BY USER

2.1 The use of the SERVICE PROVIDER Bike/Scooter/Car (Vehicles) under the following conditions are prohibited:

a) Any speed race or competition;

b) For the purpose of towing, pushing, or propelling any trailer or any other vehicle;

c) For the primary business purpose of transporting people or operating a taxi service;

d) By any person who is under the influence of (i) alcohol or (ii) any drug or medication under the effects of which the operation of a vehicle is prohibited or not recommended as governed under the Motor Vehicle Act;

e) In the commission of any crime, anti-social or any other illegal activity;

f) In an imprudent, negligent, or abusive manner or for any abnormal use of this vehicle, other than leisure purpose, for which the vehicle is hired;

g) By any person who has provided the SERVICE PROVIDER with false information, or whose representations are determined to be false (including, without limitation, regarding his name, age, or address);

h) Driving while using a mobile phone or any other mobile communication device in any manner whatsoever, including while sending an SMS, eMailing, using a cell phone (with or without a hands-free device), otherwise using a mobile communication device that may distract a USER from driving or otherwise engaging in similar activities, which are prohibited under the prevailing law;

i) Using the SERVICE PROVIDER Bike/Scooter/Car (Vehicles) to transport flammable, poisonous, or otherwise hazardous substances for other than legally permissible household use or in amounts greater than what is usually consumed in a household.

j) Transporting objects with the SERVICE PROVIDER Bike/Scooter/Car (Vehicles) that could adversely affect the vehicle’s handling safety or that could damage the interior/exterior of the SERVICE PROVIDER Bike/Scooter/Car (Vehicles).

k) Transporting more passengers than the prescribed seating capacity of the Bike/Scooter/Car (Vehicles) as detailed in the manufacturer manual and terms of use.

l) Underage driving

m) Invalid Driver’s License or Learner’s License Holder

2.2 The foregoing examples are not intended to be an exhaustive list. Any unreasonable, unwarranted, illegal, unethical, or inappropriate use of the SERVICE PROVIDER Bike/Scooter/Car (Vehicles) except the personal use for travel for leisure purpose, as determined by AUTORIDES in its sole discretion, may be deemed a violation of these terms and conditions.

(a) The SERVICE PROVIDER and any of its affiliated agency/partner may report to the authorities any use of the SERVICE PROVIDER Bike/Scooter/Car (Vehicles) or other activities that are in direct violation of local, state, and/or national law, or in direct violation of these terms and conditions.

2.3 The SERVICE PROVIDER reserves the right to immediately suspend or terminate the use of its Service by any USER for a violation of any of the terms and conditions of “User Agreement” or for any breach of trust as defined herewith.

  1. BOOKING & RESERVATION BY USER

3.1 Online Booking and Reservation is required for all potential booking availing through the SERVICE PROVIDER Website (www.autorides.in). USER’S must always reserve a vehicle in advance of use and will be billed for usage fees and refundable security deposit only at the time of reservation, which is governed under the current Pricing Terms and Fee Policy, or any such information available via the SERVICE PROVIDER Website (www.autorides.in).

3.2. USER’S are required to fulfil the below mentioned conditions at the time of taking possession of the Bike/Scooter/Car (Vehicles) for scheduled ride/trip:

a) USER must carry the original Driver’s Licence, Aadhaar, PAN Card or Election Photo Identity Card, and must surrender and must surrender any of the above listed IDs to the representative/agents/partners of the SERVICE PROVIDER at location where the possession of the vehicle is supposed to be taken by the USER;

b) In order to justify his/her identity, USER’S are requested to carry and support the SERVICE PROVIDER with any of the following documents (in original) as detailed below:

i) EPIC – Electoral Photo Identity Card/ Voter’s ID issues/obtained by/from the competent authority of the Govt. of India;

ii) Valid Passport issued/obtained by/from the competent authority of the Govt. of India;

iii) Aadhaar Card issued/obtained by/from UIDAI (Unique Identification Authority of India);

iv) ID (Identity Card) issued/obtained by/from any Government Department, including Public Sector Undertakings;

v) PAN Card issued/obtained by/from a competent authority of the Govt. of India

vi) ID (Identity Card) of Universities, Colleges, any Educational Institutions with a clear photograph and other details such as address, Date of Birth, age etc;

vii) The USER must put in his signature and name on the delivery slip only after being fully satisfied with the vehicle condition, and other terms and conditions, governed under this “User Agreement”. Failure to do so on the part of the USER and any liability caused during the term of hire of the vehicle would have to be borne by the USER, with no obligation to the SERVICE PROVIDER.

NOTE: USER shall be held solely responsible, if any of the above conditions are not being completed at the time when booking online or while taking possession of vehicle by the USER. In any such events, the SERVICE PROVIDER reserves the right not to handover the possession of its Bike/Scooter/Car (Vehicles). Consequently, the booking will stand completed without any further onus of the SERVICE PROVIDER to either refund or return the booking amount.

  1. VEHICLE PICK-UP & RETURN, CASES OF THEFT AND CONDITION OF VEHICLE

4.1 Vehicle Pick-up and Return

(a) USER must pick up the selected vehicle from the SERVICE PROVIDER premises, or any of its agents, affiliate/partners parking space and should return it secured, clean, and in good working order to the designated location/space by no later than the end time of the reservation period.

(b) If USER opted for Delivery and Pick up facilities, the vehicle will be delivered and pick-up at the designated address only for an additional charges and fees, which is governed under the current Pricing Terms and Fee Policy, or any such information available via the SERVICE PROVIDER Website (www.autorides.in).

(c) Any change of delivery and pick-up address must be notified well in advance. Failing to do so will attract penalty, which is governed under the current Pricing Terms and Fee Policy, or any such information available via the SERVICE PROVIDER Website (www.autorides.in).

4.2 Checking Vehicle Documents & Delivery Slip:

(a) USER is responsible to demand the vehicle document and thoroughly check the same, including Insurance Policy and its Coverage, Registration Certificate, Pollution Certificate and any other documents.

(b) If any of the documents are found out-dated or for any objections, the same should be notified and raised immediately to the SERVICE PROVIDER before taking possession of the vehicle. Failure to do so on the part of the USER and any liability thereof would have to be borne by the USER with no obligation to the SERVICE PROVIDER.

(c) The USER must put in his signature and name on the delivery slip only after being fully satisfied with the vehicle condition, and other terms and conditions governed under this “User Agreement”. Failure to do so on the part of the USER and any liability or loss caused during or after the term of hire of the vehicle would have to be borne by the USER, with no obligation to the SERVICE PROVIDER.

 4.3 USER must advise the SERVICE PROVIDER of any visible damage to the exterior (such as dents, scratches etc) or abnormality encountered on the vehicle or in the operation of the vehicle:

(a) Prior to taking possession of the SERVICE PROVIDER Bike/Scooter/Car (Vehicles), USER must do an exterior walk-around and an interior look-over. A snap shot or video recording of the same should be undertaken.

(b) If the SERVICE PROVIDER is not notified of a problem at the start of a reservation/before possession of the Bike/Scooter/Car (Vehicles), the USER will be deemed responsible for any problem with the vehicle discovered or reported after the reservation period, including, without limitation, damage to the vehicle due to accident or lack of cleanliness. In such event, the USER may be charged a damage fee, repair cost and cleaning fee, or other applicable fees, which is governed under the current Pricing Terms and Fee Policy, or any such information available via the SERVICE PROVIDER Website (www.autorides.in).

4.4 No part of the Bike/Scooter/Car (Vehicles) and accessories must be tampered with, including any documents pertaining the Bike/Scooter/Car (Vehicles) such as Registration Certificate, insurance policy, tax receipts, pollution certificates, vehicle’s key, and number plate:

(a) In the event it is found that there is any tampering of documents /theft of accessories or any unauthorised use and malpractice, such USER shall be penalised/charged fees as applicable, and a criminal case will be followed against such USER’S under the prevailing law.

4.5 Stolen Bike/Scooter/Car (Vehicles) or any accidental incidences must be immediately reported to the SERVICE PROVIDER, its agents, partner/affiliates, and the same be reported to the nearest police station with a detailed account in the form of a written complaint based on actual facts. If no written complaint is made, such events would be under the sole responsibility of the USER.

4.6 Any discrepancy, inconsistencies, or distortions of facts would be detrimental to a valid insurance, if any (either First/Third Party Insurance). In any such events where it is found that there is falsification of facts, full recovery cost of the Bike/Scooter/Car (Vehicles), including its repairs and damage cost would be recovered from the USER, which is governed under the current Pricing Terms and Fee Policy, or any such information available via the SERVICE PROVIDER Website (www.autorides.in).

  1. SAFETY & TRAFFIC CONCERNS

 5.1 Bike/Scooter Helmets and Car Seat Belts and Child Safety – User is responsible for:

(a) USER should comply with the subject clause as laid down under the Motor Vehicle Act concerning the use of seat belts, helmets, speed and weight limits, etc.

(i) It is mandatory to use helmet provided (in case of Bikes/Scooter) or fastening of the seat belts (in case of four wheeler vehicle) at the time when the USER is in the possession of SERVICE PROVIDER Bike/Scooter/Car (Vehicles).

(ii) Protecting all children by properly using any child passenger restraint system that complies with the Motor Vehicle Safety Standards.

(iii) Bike/Scooter/Car (Vehicles) must be secured from any external factors including human or general known adverse weather conditions.

(iv) Windows must be closed (in case of four wheeler vehicle) and the central locking system must be enabled at the time when the Bike/Scooter/Car (Vehicles) is parked, or when the Bike/Scooter/Car (Vehicles) is not in use.

(b) USER is responsible for any traffic violations incurred due to inappropriate use of the SERVICE PROVIDER Bike/Scooter/Car (Vehicles). This includes, but not limited to:

(i) Unauthorised parking,

(ii) Excess speeding,

(iii) Breaking red light,

 (iv) Toll/traffic violations.

(c) USER must not leave a vehicle in a “No Parking Zone”, or wherever there is parking restrictions. Any fine/penalty imposed by the traffic personnel, the same shall have to be borne by the USER, either on the spot or by obtaining a Challan after all due procedures are followed with the concerned traffic personnel on duty for release of the Bike/Scooter/Car (Vehicles).

(i) In the event where challan amount is not paid on the spot, the SERVICE PROVIDER would pay the same and the amount would be adjusted from the security deposit at the current rate and other inconvenience charges as applicable.

  1. LIABILITY CLAUSE

 6.1. The USER is liable for any of the following:

a) Loss of or damage to the vehicle and its accessories.

b) Accidental damage and repair cost (not covered under insurance, including Third Party Liability Coverage), or any other loss or costs incurred by the SERVICE PROVIDER, including salvage costs, loss of ability to re-hire and loss of revenue during the term of hiring of the vehicle.

c) Loss of or damage to vehicles and property of third parties, and any legal and administrative cost incurred, which arises during the term of hire of the vehicle.

  1. VEHICLE INSURANCE COVERAGE

 7.1 Comprehensive and Liability only Insurance Coverage

(a) The SERVICE PROVIDER offers USER with a valid Motor Vehicle insurance (either Comprehensive/Third Party insurance). It is the sole responsibility of the USER to validate the same before taking possession of the vehicle. Objections to the insurance policy, if either Comprehensive/Third Party insurance should be raised prior to taking passion of the vehicle and before signing of the delivery slip as defined in section 4.2 (c) of this “User Agreement”.

(b) In the event where the USER is not satisfied with the valid Motor Vehicle insurance provided, hiring the vehicle may be declined, and no charges whatsoever may be charged from the USER. Failing to do so will attract penalty or as defined under the Liability Clause of para 6 of 6.1 (a), (b), (c) or any such policy governed under the current Pricing Terms and Fee Policy, or any such information available via the SERVICE PROVIDER Website (www.autorides.in).

(c) The USER can also make own insurance arrangements for any comprehensive coverage, if need be, and in the event where the insurance availed during the rental period covers the liability only insurance coverage. Failing to do so, and in the event where accidental damage or any other loss or costs incurred by the SERVICE PROVIDER, including salvage costs, loss of ability to re-hire and loss of revenue not covered under the ‘liability only Motor Vehicle insurance coverage’ shall be borne by the USER with no obligations to the SERVICE PROVIDER during the term of hiring the vehicle.

  1. NO WAIVER AND TRANSFER RIGHTS, DISPUTES RESOLUTION, AND TERMINATION OF “USER AGREEMENT”

No term contained in this “User Agreement” may be changed or waived, except in writing signed by an authorised representative/agent/partner of the SERVICE PROVIDER.

The rights granted to the USER under this “User Agreement” are not assignable or transferable, in whole or part thereof. Any attempt to transfer this Agreement would mean violation of this Agreement and may attract penalty or criminal clause as defined from time to time.

This “User Agreement” shall continue to apply until such time where there are no outstanding dues due to the SERVICE PROVIDER by the USER (arises due to any dispute or loss incurred by the SERVICE PROVIDER during the term of hiring by the USER, such as non-settlement of rental fees, penalty fees, accidental damages and repair cost or any other cost/loss incurred by the SERVICE PROVIDER during the term of hire of the vehicle by the USER, including salvage costs, loss of ability to re-hire and loss of revenue, etc.) and until such time (90 days) when all other liability and cost incurred by the SERVICE PROVIDER abovementioned are paid in-full by the USER, governed under the term of this “User Agreement” and as defined under the current Pricing Terms and Fee Policy, available via the SERVICE PROVIDER Website (www.autorides.in).

  1. DISPUTE RESOLUTION

The parties (referred to as the SERVICE PROVIDER and USER) hereto during the term of hiring of the vehicle, shall in their reasonable and best efforts resolve any dispute that may arise as laid herewith in this “User Agreement” through good faith negotiations.

Further, the terms and conditions of this “User Agreement” shall be governed by, construed, and defined in accordance with the prevailing Indian Laws. Any disputes during the term of hiring of the vehicle that arises under these terms and conditions laid herewith in this “User Agreement” shall be subject to the jurisdiction of the High Court of Meghalaya only.