FAQs

Booking – Online/Offline

Does rental charges includes free fuel?

No, rental charges are exclusive of fuel cost. However, to ease the process, AutoRides offer customers the following solution:

  • We provide pre-filled full tank fuel with 0% charges.
    NOTE: Upon return of the vehicle, customers are requested to refill full tank fuel, supported by a valid cash receipt, failing which, fuel surcharge will be levied as follows + an additional 18% of the hourly fee, applicable for the following variants:

    • Scooter (below 120cc): 35 km/L + 18% of the hourly fee
    • Bikes (below 200 cc: 25-30 km/L + 18% of the hourly fee
    • Bikes (below 350 cc): 30 km/L + 18% of the hourly fee
    • Cars (below 1200-1500 cc): 10 km/L + 18% of the hourly fee
How to book a vehicle with AutoRides?

All booking should be made ONLINE through our Website’s BOOK NOW section 24 hours prior to actual travel date/time in order to  avoid any delay in response time and order processing.

Order processing is based on first-come first-serve basis as detailed below:

  • Booking orders made on any working day (Monday-Friday) before 2 pm is processed and confirmed on the same working day.
  • Booking orders made on any working day (Monday-Friday) after 4 pm is processed and confirmed on the next working day, or whichever is earlier.

Note: Order processing time varies between 4-8 hours, or whichever is earlier.

What are the booking procedures?

All booking should be made 24 hours prior to actual travel date/time in order to  avoid any delay in response time and order processing. Customer are requested to pre-book their vehicles as follows:

Booking Procedures – Monday to Friday

  • Booking orders made on any working day (Monday-Friday) before 2 pm is processed and confirmed on the same working day.
  • Booking orders made on any working day (Monday-Friday) after 4 pm is processed and confirmed on the next working day, or whichever is earlier.

Note: Order processing time varies between 4-8 hours, or whichever is earlier.

Booking Procedures – Saturday, Sunday & National Holidays

  • Booking made on any non-working day (Saturday-Sunday, including National holidays) is processed and confirmed on the next working day, or whichever is earlier.
What are the minimum and maximum booking hours?

Customer can choose across 3 service category of Silver/Gold/Platinum plans that best fits their requirement.

  • Minimum booking is 5 hours/day for 2 wheeler and 6 hour per day for 4 wheeler.
  • Maximum booking is 72 hours/3 days (applicable for both 2 & 4 wheeler)

Note: For booking that spans for more than 3-5 days at a stretch, customers are requested to connect with us through our Contact Us Page or detail their requirement by sending an eMail to info@autorides.in

Can I book a vehicle on demand?

Yes you can, and such booking orders are processed As and When or within a span of 12 hours (on any working day) counted from the time the booking is made online or via our counters and branch offices, and such orders if approved, attract a nominal amount of ₹ 150 as processing charges.

How long does it take for booking orders to be approved?

All booking made 24 hours prior to date/time of journey will be processed and approved as follows:

  • Booking made on any working day (Monday-Friday) before 2 pm is processed and confirmed on the same working day.
  • Booking made on any working day (Monday-Friday) after 4 pm is processed and confirmed on the next working day, or whichever is earlier.

Note: Order processing time varies between 6-8 hours, or whichever is earlier.

Documentation & Verification Process

Which document(s) are accepted for booking with AutoRides?

The following documents are accepted for booking with AutoRides:

(1) Driver’s License (2) Aadhaar Card (3) EPIC/Voters Card.

All customers, including members who have not uploaded their documents with us are advised to keep a scanned copy or a snapshot of the above document(s) handy. These document(s0 will be required at the time you make the booking through our BOOK NOW section of the webpage.

Do I need to hold a Driver’s License to drive AutoRides vehicles?

Yes, Driver’s License is mandatory. In order to drive our vehicles (self drive cars, bikes and scooters), customers should hold a valid Driver’s License.

AutoRides and its affiliates will entertain or hand over the vehicle to the designated person holding valid Driver’s License only. Refer to our Terms & Conditions for more details.

How can I upload my documents such as Driver’s License & Aadhaar/EPIC?

Customers can upload their documents such as Driver’s License, Aadhar and EPIC/Voters card through the BOOK NOW sections of our Webpage.

The type of file that you can upload are: (1) PDF (2) JPG (3) PNG files.

Do I have to enter into a service agreement with AutoRides?

Yes. All customers have to enter into a service agreement and fill up and sign the Customer Detail Form in the presence of our agent at the time of taking delivery of the vehicle. The agreement entered is between the “USER” and “AutoRides” with clear details of the Terms & Conditions.

NOTE: Each agreement signed between “USER” and AutoRides is valid from the time the booking starts and ends only after “Full and Final Settlement” of all existing rental bills, fuel surcharge and accidental cost of damage, if any.

Pricing Terms & Fee Policy

How does fuel surcharge works?

We provide pre-filled full tank fuel with 0% charges.
NOTE: Upon return of the vehicle, customers are requested to refill full tank fuel, supported by a valid cash receipt, failing which, fuel surcharge will be levied as follows + an additional 18% of the hourly fee, applicable for the following variants:

  • Scooter (below 120cc): 35 km/L + 18% of the hourly fee
  • Bikes (below 200 cc: 25-30 km/L + 18% of the hourly fee
  • Bikes (below 350 cc): 25 km/L + 18% of the hourly fee
  • Cars (below 1200-1500 cc): 10 km/L + 18% of the hourly fee
How do I get back my security deposit?

In normal circumstances, security deposit are returned to the customer after “Full and Final Settlement.”

That being said, upon return of the vehicle by the customer, our agent will inspect the vehicle for any minor and major defects (such as accidental scratches/dents etc), fuel capacity supported by a valid cash receipt and cleanliness of the interiors and exterior, and if it is found that there is no such damages to both the interior and exteriors, full amount of the Security Deposit is refunded as follows:

  • For those who paid via cash to our agent or at our office: Full amount of the security deposit is returned to the customer in cash. No question asked!
  • For those who paid via NET banking or any other means of payment such as PoS: Full security amount is refunded via electronic mode such as NEFT/IMPS to the customer bank account/card number, which usually takes 5 working days, of whichever is earlier.
What are the payment procedures?

Payments are accepted as follows:

  • Cash payment to any of our authorised agent at the time of taking delivery/possession of the vehicle.
  • NEFT/IMPS to via NET Banking to the company bank account 24 hours prior to actual journey date.
  • Electronic mode of payment at our office via POS at the time of taking delivery/possession of the vehicle.

Note: No Cheque/Bank Draft will be entertained. All payments, including rental charges and security deposit should be paid in full before taking possession of the vehicle.

Do I have to pay in advance?

Yes. All payment, should be made in advance before enjoying any of our services, which includes the Rental Charge, Security Deposit (refundable) and Fuel Surcharge (if any).

We process orders, and upon approval, we make delivery of the vehicle only after receiving full payment/prior commitment for full payment in advance from the customers.

What is convenience charges/service fees? How does it work?

Convenience charges/service fees applies for Delivery & Pickup of vehicle To & From customer’s door steps/address. Current rate of convenience charges/service fees are detailed below:

  • 2 wheelers: 300 for both Delivery/Pickup of vehicle To/From customer’s door steps/address
  • 4 wheelers: 400 for both Delivery/Pickup of vehicle To/From customer’s door steps/address

Note: Delivery & Pickup facilities is optional. Customer can also opt for self service, wherein they themselves can collect/return the vehicle from our head/branch offices, or from any of our agent’s location.

How does billing process works?

Billing are accounted for the actual Date/Hours/Minutes/Seconds and as per the details received by us from the booking form submitted by the customer for both the “Booking Start” & “Booking End” time. Customer are requested to be specific and careful while they input the details such as date/hours/minutes while booking through our BOOK NOW section of the webpage.

Note: Booking made 1-2 hours prior to actual date and when such order are approved (Online/Offline), billing are accounted from the time the order is received and not the actual time when the customer take possession of the vehicle, until and unless the customer’s request for such order processing for approval in person by visiting our head/branch office.

What are the charges for booking made 12 hours prior to the date/time of journey?

Such booking orders are processed As and When or within a span of 12 hours (on any working day) counted from the time the booking is made online or via our counters and branch offices, and such orders if approved, attract a nominal amount of ₹ 150 as processing charges.

What are the cancellation charges?

Cancellation request for pre-approved/confirmed bookings that is made less than 24 hours prior to delivery/pick up time of the vehicle will normally attract full rental amount as cancellation fees or whichever is higher. Security amount, if any, will be refunded in full.

Service Category

What is Silver/Gold/Platinum Rental Plan? How does it work?

We offer customer the best available rental plan such as Silver/Gold/Platinum service category. Below is an example how each plan differs in terms of the Free KM allotment for each service category.

Plans Silver  Gold    Platinum

Hrs      Km       Km        Km

1           10         15           20

2          20         30          40

4          40         60          80

8          80        120         160

10        100       150         200

12        120       180         240

Note: For each rental plan, the starting rates for base variants of vehicles with the lowest rates only are listed and does not apply to all variants of vehicles. It is advisable that the customer request for a rate card for different variant of vehicles to avoid any confusion, whatsoever.

Can I encash unused Km that is earned per booking?

No you cannot encash them. As per our service terms, Rental Plan across all 3 categories (Silver/Gold/Platinum) is for a fixed duration/usage. 
Unused Free KM for hourly booking less than 24 hours should be utilised on the same day/within the said booking duration/phase. It cannot be encashed/carried forward to the next booking.

What is excess Km? How does it works?

Excess Km applies for driving above and beyond the pre-allotted Km that is earned for each rental plan (Silver/Gold/Platinum). Take the below examples:

Plan           Hrs     Km/hrs    Excess Km

Silver         1hr       10 Km         11-15+

Gold          1hr       15 Km         16-20+

Platinum   1hr       20 Km        21-25+

Note: Excess Km are charged extra above and beyond the pre-allotted Km earned per hour. Refer to the PRICING page for more clarity on how excess Km works.

Can I get the vehicle(s) delivered at my doorsteps?

Yes, you can. However, Delivery & Pickup of vehicle To & From customer’s door steps usually attracts convenience charges/service fees as detailed below:

  • 2 wheelers: 300 for both Delivery & Pickup of vehicle To & From customer’s door steps/address
  • 4 wheelers: 400 for both Delivery & Pickup of vehicle To & From customer’s door steps/address

Note: Delivery & Pickup facilities is optional. Customer can also opt for self service, wherein they themselves can collect/return the vehicle from our head/branch offices, or from any of our agent’s location.

How do I cancel pre-booking reservation that is confirmed and approved?

Cancellation for pre-booking reservation that is confirmed and approved should be made in writing by sending us an eMail to info@autorides.in 24 hours prior to the date/time of journey. Any cancellation request made less than 24 hours will attract full rental amount as cancellation fees, counted as penalty or anything as deem fit by the management.